Elevance Health this month rolled out an updated version of its Virtual Assistant tool, which allows users to ask questions about their benefits and get near-instant results.

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

The costs of doing business are high and the contentiousness of national and international politics is making the jan/san profession difficult to predict. To combat these uncertain times, end users ...

More than a dozen transgender members of the United States Air Force and Space Force are suing the Trump administration, saying they were forced to separate from active duty service without retirement ...

Even with a U.S. government shutdown beginning on Wednesday, Oct. 1, the 74 million Americans who collect Social Security will continue receiving their monthly checks, although some services could be ...

Javascript must be enabled to use this site. Please enable Javascript in your browser and try again. A well-crafted resume could boost your confidence while you job ...

A Panda Express customer expressed his frustration with tipping culture after noticing an employee benefits surcharge on his receipt after a recent trip to the popular fast-food chain. What seemed to ...

Survivors of service members who die while serving on active duty are eligible for a wide range of pay and benefits. These come in three distinct categories: one-time payments or allowances, monthly ...

DALLAS--(BUSINESS WIRE)--For over two decades, Pharmaceutical Strategies Group (“PSG”) has provided independent, research-driven insights into pharmacy benefit manager (PBM) performance through its ...

“Insurance is a key touchpoint in the vehicle ownership journey,” said Petar Vucurevic, President, American Honda Insurance Solutions, LLC, and Senior Vice President, American Honda Finance ...

Whether as an individual, or as a business, people (the consumer) buy goods and services. That is the lifeblood of an economy. The purchasing process is sometimes straightforward and simple. Other ...

Ryobi has won over DIYers, tradespeople, and casual tool users alike with a host of handy tools over the years, making it possible to build an expansive neon green arsenal. Throughout the history of ...