PORTLAND Ore. —In a push to improve customer service and increase repeat business to its foodservice operations, the food and nutrition department at the Oregon Health and Science University Hospital ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

ARLINGTON, Va., June 14, 2022 (GLOBE NEWSWIRE) -- Fluence Energy, Inc. (FLNC) (“Fluence”) (Nasdaq: FLNC), a leading global provider of energy storage products and services and digital applications for ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...

This is about the time of year when companies are planning and budgeting for next year. Usually, this starts with an exercise around forecasting revenue. Over the last few years, we have seen ...